Return & Exchange Policy
We take utmost care to ensure that every saree and dhoti you receive from Pattu and Pancha is crafted , checked, and packed with love. However, if you happen to receive a product that meets our return criteria, we’ll gladly help you with a return or exchange.
Products Eligible for Return / Exchange
Returns or exchanges are accepted only for the following reasons:
- You received the wrong product (different color, design, or item).
- The product has a genuine manufacturing defect or damage at the time of delivery.
- An unboxing video from opening the parcel until the product is fully shown. This is mandatory for any return or damage claim
- Please notify us within 2 days of receiving the order by emailing
Non-Returnable / Non-Exchangeable Items
All other products are strictly non-returnable and non-exchangeable, including:
- Sarees or dhotis that have been worn, washed, used, or altered (e.g., fall and pico, blouse stitching, tassel work).
- Custom-made or pre-ordered products.
- Items with slight colour variations, minor weaving irregularities, or zari thread pulls, which are signs of handloom authenticity
Return Shipping & Refund
- If your return qualifies and is approved, then you can send the product to us. we will refund your return shipping cost along with the product refund.
- If the product does not qualify for return (as per our policy), we won't accept the return product and there won't be any refund.
- Refunds will be processed within 5–7 working days after inspection to your original payment method
Refund / Exchange Process
- After inspection, eligible returns will receive either:
- A replacement of the same product, or
- A refund processed within 5–7 business days.
- Refunds are issued only to the original payment method.
Our Commitment
- Each Pattu & Pancha saree and dhoti is made with heritage, craftsmanship, and care.
- Your trust matters to us — and we ensure that only eligible products, as mentioned above, qualify for return or exchange to maintain the authenticity of the products.
